Amenities and Services at JFK New York Airport

Passengers passing through JFK Airport have shared their opinions on the different services and facilities. Below, we compile their experiences and comments from sources like TripAdvisor, Yelp, Sleeping in Airports, Google Reviews, and SkyTrax, regarding efficiency, comfort, and potential improvements.

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🛎️ Information Desks

You can find an information desk in the commercial area of Terminal 4 and a welcome center outside the arrival hall of each terminal. The latter offer assistance with onward travel, accommodation, and other inquiries. In addition, customer service representatives are stationed in each terminal, easily identifiable by their distinctive red uniforms.

Traveler Assistance: available at designated desks located in the Arrivals Hall of Terminals 4, 7, and 8 (Tel +1 718 656 4870).

📢 User Experience: Many travelers highlight the friendliness of the staff at the information centers, especially in Terminal 4. However, some mention long wait times during peak hours and a lack of staff in certain terminals.

💳 Banking Services

ATMs

Terminal 1
Arrivals and Departures levels west, food court, gates 3 and 4.

Terminal 4
Baggage claim 2, east end of the Arrivals Hall, gates A3, B24, and B30, retail areas east and west, west end of the Departure level.

Terminal 5
Arrivals Hall, gates 506-507, 517, 519, 523-529.

Currency Exchange

Terminal 1
Arrivals area, central concourse.

Terminal 4
Arrivals level, Concourse B, gate 25, shopping areas east and west.

Terminal 7
Gates 3, 4, 5, 6, and 7, Arrivals area.

📢 User Experience: ATMs are well-distributed, but some passengers have reported that certain machines may run out of cash or have high withdrawal fees. The currency exchange service receives criticism for its less competitive conversion rates compared to those in downtown New York.

🎒 Luggage Storage

Terminal 1
Luggage storage by Smarte Carte (Tel +1 718 751 1770)
Location: Lower level of arrivals, public area.
Daily rates (maximum 48 hours): valuables USD15.00, luggage USD25.00, special luggage USD35.00.*
Book here
Luggage carts also available.

Terminal 4
Luggage storage by Smarte Carte (Tel +1 718 916 8963) and Accommodations Plus International (Tel +1 718 751 4020)
Location: Arrival Hall.
Daily rates (maximum 48 hours): valuables USD15.00, luggage USD25.00, special luggage USD35.00.*
Book here
Luggage carts also available.

*Rates are subject to change without notice.

📢 User Experience: The storage service is useful for those with long layovers, but some travelers point out that the costs can be high. The availability of luggage carts is appreciated, although it can be difficult to find one during peak demand.

🔒 Protective Wrapping Service

Terminal 5
Check-in hall.

Terminal 7
Check-in hall.

📢 User Experience: Frequent passengers consider this service provides additional security to luggage, although some believe the process can be slow during times of high traffic.

🔌 Charging Stations

Terminal 1: gates 5, 7, 8, Welcome Center outside the Arrivals area
Terminal 4: at all boarding gates
Terminal 5: Departures Hall, Welcome Center outside the Arrivals area
Terminal 7: at all boarding gates, Arrivals Hall, Welcome Center outside the Arrivals area
Terminal 8: Welcome Center outside the Arrivals area

📢 User Experience: Highly valued by travelers, although some stations have occasional failures. In Terminal 4, passengers appreciate the availability at all gates.

📶 Free Wi-Fi

Search for the "_Free JFK WiFi" network.
Select Free Unlimited WiFi.
24-hour customer support: Tel +1 800 880 4117

📢 User Experience: The Wi-Fi connection is stable and fast in most terminals. However, some passengers have experienced difficulties connecting in certain areas with a high concentration of users.

🏥 Medical Services

A medical service office is located in Building 22A, which can be reached by free shuttle bus 24 hours a day, 7 days a week (Tel +1 718 244 1644). For medical emergencies, emergency medical technicians are available 24 hours a day. For assistance, call the police emergency number (+1 718 244 4333).

📢 User Experience: Travelers appreciate the availability of 24/7 medical service, although some report difficulties finding the exact location in case of emergency.

🤱 Nursing Suites

Terminal 1: Gate 1 outside the Air France lounge
Terminal 4: Level 1 baggage claim and departures, Level 2, Level 3 departures
Terminal 5: Gates 1, 12, and 27
Terminal 7: Gates 3-4 and 9
Terminal 8: Interior corridor on the third floor, Gates 14 and 42

📢 User Experience: The nursing suites are clean and private, but some mothers mention that it would be ideal to have more locations in busier terminals.

🐾 Pet Relief Areas

Terminal 1: outside the east end of the Arrivals area
Terminal 4: gate 31, outside the east end of the Arrivals area
Terminal 5: gate 28, outside the north end of the Arrivals area, Welcome Center
Terminal 7: gate 9, outside the west end of the Arrivals area
Terminal 8: gate 38, outside the middle island of the Departures area

📢 User Experience: Passengers with pets consider these spaces essential, although some report that certain areas could be kept cleaner and better signposted.

💆 Massages

Xwell

Terminal 4, near Gate B22 and in the main shopping area, between Concourses A and B
Hours: 8:00 am to 10:00 pm
Services: zero-gravity massage chairs, hydro-massage, full-body massages, showers.

Be Relax Spa

Terminal 1, next to Gate 5.
Hours: 9:00 am to 9:00 pm.
Services:
- 15-minute massage + O2: USD 38.00
- 30-minute massage: USD 38.00
- Hand massage + manicure: USD 38.00
- 10-minute foot massage + O2: USD 44.00

📢 User Experience: Travelers praise the services at Xwell and Be Relax, highlighting the quality of the massages and customer service. Some mention that the prices are high, but the experience is worth it to relax before a flight.

📍 General Recommendations

• 🔹 Plan ahead for the use of services such as luggage storage and currency exchange.
• 🔹 Use contactless payment apps to streamline the process at ATMs.
• 🔹 Arrive early if you need assistance at the information desks.
• 🔹 Bring a portable charger not only in case the charging stations are occupied, but also for safety reasons.