Passenger Amenities and Services at JFK

Passengers passing through JFK Airport have shared their opinions on the different services and facilities. Below, we compile their experiences and comments from sources like TripAdvisor, Yelp, Sleeping in Airports, Google Reviews, and Skytrax, regarding efficiency, comfort, and potential improvements.

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🛎️ Information Desks

You can find an information desk in the commercial area of Terminal 4 and a welcome center outside the arrival hall of each terminal. The latter offer assistance with onward travel, accommodation, and other inquiries. In addition, customer service representatives are stationed in each terminal, easily identifiable by their distinctive red uniforms.

Traveler Assistance: available at designated desks located in the arrival halls of Terminals 4, 7, and 8 (Tel +1 718 656 4870).

📢 User Experience: Many travelers highlight the friendliness of the staff at the information centers, especially in Terminal 4. However, some mention long wait times during peak hours and a lack of staff in certain terminals.

💳 Banking Services

ATMs

Terminal 1
Arrivals and departures levels west, food court, gates 3 and 4.

Terminal 4
Baggage claim 2, east end of the arrival hall, gates A3, B24, and B30, retail areas east and west, west end of the departures level.

Terminal 5
Arrival hall, gates 6-7, 9-10, 23-29.

Currency Exchange

Terminal 1
Arrival area, central hall.

Terminal 4
Arrivals level, Concourse B, gate 25, shopping areas east and west.

Terminal 7
Gates 3, 4, 5, 6, and 7, arrival area.

📢 User Experience: ATMs are well-distributed, but some passengers have reported that certain machines may run out of cash or have high withdrawal fees. The currency exchange service receives criticism for its less competitive conversion rates compared to those in downtown New York.

🎒 Luggage Storage

Terminal 1
Luggage storage by SmarteCarte (Tel +1 718 751 1770)
Location: Lower level of arrivals, public area.
Daily rates (maximum 48 hours): valuables USD15.00, luggage USD25.00, special luggage USD35.00.*
Book here
Luggage carts also available.

Terminal 4
Luggage storage by SmarteCarte (Tel +1 718 916 8963) and Accommodations Plus International (Tel +1 718 751 4020)
Location: Arrival Hall.
Daily rates (maximum 48 hours): valuables USD15.00, luggage USD25.00, special luggage USD35.00.*
Book here
Luggage carts also available.

Terminal 8
Luggage storage by Meehgan Services (Tel +1 718 995 9292)
Location: Arrival hall.

*Rates are subject to change without notice.

📢 User Experience: The storage service is useful for those with long layovers, but some travelers point out that the costs can be high. The availability of luggage carts is appreciated, although it can be difficult to find one during peak demand.

🔒 Protective Wrapping Service

Terminal 5
Check-in hall.

Terminal 7
Check-in hall.

📢 User Experience: Frequent passengers consider this service provides additional security to luggage, although some believe the process can be slow during times of high traffic.

🔌 Charging Stations

Terminal 1: gates 5, 7, 8, welcome center outside the arrival area
Terminal 4: at all boarding gates
Terminal 5: departure hall, welcome center outside the arrival area
Terminal 7: at all boarding gates, arrival hall, welcome center outside the arrival area
Terminal 8: welcome center outside the arrival area

📢 User Experience: Highly valued by travelers, although some stations have occasional failures. In Terminal 4, passengers appreciate the availability at all gates.

📶 Free Wi-Fi

Search for the "_Free JFK WiFi" network.
Select Free Unlimited WiFi.
24-hour customer support: Tel +1 800 880 4117

📢 User Experience: The Wi-Fi connection is stable and fast in most terminals. However, some passengers have experienced difficulties connecting in certain areas with a high concentration of users.

🏥 Medical Services

A medical service office is located in Building 22A, which can be reached by free shuttle bus 24 hours a day, 7 days a week (Tel +1 718 244 1644). For medical emergencies, emergency medical technicians are available 24 hours a day. For assistance, call the police emergency number (+1 718 244 4333).

📢 User Experience: Travelers appreciate the availability of 24/7 medical service, although some report difficulties finding the exact location in case of emergency.

 🤱 Nursing Mother Areas

Terminal 1: gate 1 outside the Air France lounge
Terminal 4: gates A3 and B31, west shopping area
Terminal 5: gates 1, 12, and 27
Terminal 7: gates 3-4 and 9
Terminal 8: interior hallway on the third floor, gates 14 and 42

📢 User Experience: Nursing rooms are clean and private, but some mothers mention that it would be ideal to have more locations in terminals with higher traffic.

🐾 Pet Relief Areas

Terminal 1: outside the east end of the arrival area
Terminal 4: near gate 31, outside the east end of the arrival area, welcome center
Terminal 5: gate 28, outside the north end of the arrival area
Terminal 7: near gate 9, outside the west end of the arrival area
Terminal 8: gate 38, outside the center island of the departure area

📢 User Experience: Passengers with pets consider these spaces essential, although some report that certain areas could be kept cleaner and better signposted.

💆 Massages

Xpres Spa

Terminal 4, near gates B23 and B25, west shopping area
Services: massages, nail care, rejuvenation.

BeRelax

Terminal 5, opposite gates 6-7.

📢 User Experience: Travelers praise the services of XpresSpa and BeRelax, highlighting the quality of the massages and customer service. Some comment that the prices are high, but that the experience is worth it to relax before a flight.  

📍 General Recommendations

• 🔹 Plan ahead for the use of services such as luggage storage and currency exchange.
• 🔹 Use contactless payment apps to streamline the process at ATMs.
• 🔹 Arrive early if you need assistance at the information desks.
• 🔹 Bring a portable charger not only in case the charging stations are occupied, but also for safety reasons.