Passengers with special needs

JFK airport Disabled passengers

Parking

The terminals and parking lots at JFK are divided into five areas, each specified by a separate color. For your convenience, the parking lots nearest the terminal entrances have a limited number of spaces for travelers with disabilities. To park in the spaces, official license plates issued by a municipality or state of residence must be prominently displayed. Parking fees for these vehicles are equal to the lowest rate available at the airport.

Wheelchairs

All wheelchair services, oxygen requirements and other accommodations must be arranged through your airline before your flight.

Drinking Fountains

Accessible fountains are available in all terminals.

Restrooms

Each terminal has at least one wheelchair accessible restroom. If you need assistance locating one, just ask at the information booth located on the Arrivals Level in any of the terminals.

Pet Relief Areas

All passenger terminals at the Port Authority’s airports provide these areas to conform with the federal Air Carrier Access Act, which mandates such areas for service animals who travel with air passengers. Signs featuring the international symbol for pet relief designate the areas.

Hearing impaired

There are phones conveniently located in each terminal to accommodate the hearing impaired.

Planemates

In some instances, planemates (mobile lounges) are used to transport passengers between arriving/departing aircraft and the gate area. For your convenience, planemates are wheelchair accessible and have reserved spaces (designated by the international accessibility symbol).

Autolink Service

Autolink airline is available for connections to other flights. There is no charge to passengers for this service. To make arrangements for transportation between terminals via Autolink, you must contact your airline at least 48 hours in advance.

Car Rental

Vehicles equipped with hand controls are available from some on-airport car rental companies. For additional information, please contact the rental car companies directly.

Need assistance?

Customer care representatives (look for them in their red jackets) are available throughout the terminal to assist passengers with check-in, ground transportation, locating wheelchair providers, and many other travel needs.