Special Needs Passengers

JFK airport Disabled passengers


The terminals and parking lots are divided into five areas, each specified with a different color. For your convenience, the parking lots closest to the terminal entrances have a limited number of spaces for travelers with disabilities. To park here, official license plates issued by a municipality or state of residence must be prominently displayed. Parking rates for these vehicles are equal to the lowest rate available at the airport.


Wheelchair services, oxygen requirements and other facilities must be arranged through your airline prior to your flight.

Drinking Fountains

Accessible water fountains are available in all terminals.


Each terminal has at least one wheelchair-accessible restroom. If you need help locating one, ask at the information booth located on the Arrivals level in any of the terminals.

Pet Relief Areas

All passenger terminals at Port Authority airports provide these areas to comply with the Federal Air Carrier Access Act, which requires such areas for service animals traveling with air passengers. Signs with the international symbol for pet relief designate the areas.

Hearing Impaired

Telephones are conveniently located in each terminal to accommodate the hearing impaired.


In some cases, planemates (mobile lounges) are used to transport passengers between arriving/departing aircraft and the boarding area. For your convenience, planemates are wheelchair-accessible and have reserved spaces (designated by the international symbol of accessibility).

Autolink Service

Autolink airline is available for connections to other flights. There is no charge to passengers for this service. To arrange for transportation between terminals via this method, you must contact your airline at least 48 hours in advance.

Car Rental

Some car rental companies at the airport have vehicles equipped with hand controls. For additional information, contact the car rental companies directly.

Need assistance?

Customer service representatives (dressed in red uniforms) are available at the Arrivals areas and Welcome Centers in all terminals to assist passengers with check-in, ground transportation, the location of wheelchair providers and other needs.