Passengers with special needs

Parking

The parking lots at JFK Airport are divided into five areas, each identified by a different color. The parking garages closest to the terminal entrances have assigned spaces for travelers with disabilities. To make use of this service, the official license plates issued by a municipality or state of residence must be displayed in a prominent place in the vehicle. Parking rates for these vehicles are the lowest rate available at the airport.

Wheelchairs

Wheelchair services, oxygen requirements and other adaptations must be coordinated with your airline before your flight (preferably 48 hours before.

Drinking Fountains

Accessible drinking fountains are available in all terminals.

Restrooms

Each terminal has at least one wheelchair-accessible restroom. If you have questions about locating one, ask at the information desk located on the Arrivals level in any of the terminals.

Pet Relief Areas

All passenger terminals provide spaces for service animals and are marked with signs bearing the international symbol for pet relief. This is required by the Federal Law on Access to Air Carriers.

Hearing impaired

There are phones conveniently located in each terminal to accommodate the hearing impaired.

Planemates

In some cases, Airline Companions (Mobile Lounges) are used to transport passengers between the arriving or departing aircraft and the gate area. Wheelchairs and reserved spaces (designated with the international symbol of accessibility) are available.

Autolink Service

Autolink airline is available for connections to other flights. There is no charge to passengers for this service. To coordinate transportation between terminals through Autolink, contact your airline at least 48 hours in advance.

Car Rental

Some airport car rental companies have manual controls. For additional information, contact the car rental companies directly.

Need assistance?

Customer service representatives, identified in red jackets, are available throughout the terminal to assist passengers with check-in, locating wheelchair providers, ground transportation and other travel needs.